Terms of Service
The terms and conditions governing the use of our services
Introduction
These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.
Use of Services
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, secure, or error-free.
You may process only documents that you own or are authorized to edit. You may not use PDFDew to remove ownership, copyright, confidentiality, or access-control markings without the rights holder's permission, or to facilitate fraud, misrepresentation, or infringement.
Plans, Billing, and Renewal
PDFDew offers a free tier and paid Starter and Pro subscriptions. The features, limits, price, currency, and billing interval shown on the Pricing page at checkout form part of these Terms. Paid subscriptions are processed by Creem, our merchant of record. Creem may calculate and collect applicable taxes and will provide the payment receipt.
Subscriptions renew automatically at the displayed monthly or yearly interval until canceled. You can manage or cancel an active subscription from Settings → Billing. Cancellation stops future renewal; access normally continues through the end of the paid billing period unless the checkout or customer portal states otherwise.
Refunds
If the paid service does not work as described, contact support@pdfdew.com within 14 days of the initial purchase and include the order ID and a description of the problem. We or Creem may request information reasonably needed to verify the issue. Approved refunds are returned through the original payment method. Renewals, partial billing periods, and purchases made after substantial use are generally non-refundable except where required by law.
Nothing in this policy limits mandatory consumer rights that apply in your jurisdiction. Creem may also issue refunds or handle disputes under its customer terms.
User Accounts
When you create an account with us, you must provide accurate and complete information. You are responsible for safeguarding your account and for all activities that occur under your account.
Intellectual Property
Our website and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, and other intellectual property laws.
User Content
You retain all rights to any content you submit, post, or display on or through our services. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your content.
Prohibited Activities
You agree not to:
- Use our services in any way that violates any applicable law or regulation
- Engage in any conduct that restricts or inhibits anyone's use or enjoyment of our services
- Attempt to gain unauthorized access to our servers or networks
- Use our services to distribute malware or other harmful code
Termination
We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason.
Limitation of Liability
In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services.
Changes to Terms
We reserve the right to modify these Terms at any time. If we make changes, we will provide notice by posting the updated Terms on this page.
Contact Us
If you have any questions about these Terms, please contact us or email support@pdfdew.com. We aim to respond within three business days.