Privacy Policy
Our commitment to protecting your privacy and personal data
Introduction
Welcome to our Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our services.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, and contact details you provide when registering or contacting us.
- Usage Data: Information about how you interact with our website, including pages visited and time spent.
- Device Information: Details about the device you use to access our services, such as IP address, browser type, and operating system.
- Billing Information: Subscription status, product, billing interval, customer and order identifiers, and payment status received from Creem. PDFDew does not receive or store your full payment-card number.
How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our services
- To notify you about changes to our services
- To provide customer support
- To gather analysis or valuable information to improve our services
- To monitor the usage of our services
- To detect, prevent, and address technical issues
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
PDF Processing and Optional AI Analysis
PDF editing and watermark removal run in your browser, and we do not upload or store the original PDF. On AI-enabled watermark-removal pages, when local detection is uncertain, candidate labels and up to three rendered page previews may be sent to DeepSeek for analysis. The Local tool does not use this AI analysis and keeps document content on your device.
Third-Party Services
We use Creem as our merchant of record for checkout, tax calculation, receipts, subscription management, refunds, and payment support. We use DeepSeek only for optional AI-assisted watermark analysis as described above. These providers process information under their own privacy terms and only for the services they provide to us.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us or email support@pdfdew.com.